Scottish Water is urging customers to help stop bogus callers as conmen try to take advantage of the clocks going back.

Householders should follow three simple steps – CARD, CHECK and CALL – to confirm the identity of anyone calling at their door asking to carry out work.

With clocks going back this weekend, customers are being asked to be vigilant with the onset the winter months.

Last winter there were seven incidents of bogus callers across the country with conmen purporting to be carrying out work on water networks.

Scottish Water Chief Operating Officer, Peter Farrer, said: “Scottish Water employees are in local communities every day of the year and are highly visible. Unfortunately, there are some who take advantage of the essential work we do by posing as bogus water employees.

“We would like to remind all our customers of our essential advice – if we knock on your door, check our photo ID and follow our Three C’s rule: Card – Check – Call. All our employees, and anyone working on our behalf, carry photo ID which they will happily show on request – so don’t let anyone into your home until you are sure of their identity.

“If you are on your own or feel you need more support then call a neighbour or a friend. If you are unconvinced by a caller to your door, contact the police straight away. Our advice is easy to remember – just 3C’s – Card, Check and Call.”

Card – Anyone calling on behalf of Scottish Water, whether it is a Scottish Water employee or a contractor working on our behalf in your area, will always carry a photo ID card or letter. You should always ask callers to pass their ID card or letter through the letterbox so that you can check their identity.

Check – Check the ID card carefully: Is the photo on the ID card the same as the person at the door?  Has the card been tampered with in any way? If you are not confident that they are a genuine caller, then send them away! 

Call – If you are in any doubt about the caller’s identity, before you open the door please call our Customer Helpline on 0800 0778778 and we can help you confirm the caller is genuine. We advise customers to contact utility companies by using phone numbers found in telephone directories or the internet, but not from ID cards or letters, because these could be false. 

Further information is available on our website Additional information about home and personal safety can also be found at: .

Customers can now receive free texts (SMS)* to keep up to date about our work or service updates, such as having no water supply, in your area – please text ‘Update’ with your postcode to 82228. 

* For more info and T&Cs visit