Loganair has moved to reassure passengers on the practical implications of new COVID restrictions, especially where changes of plan are concerned.
The airline issued a statement yesterday afternoon (Tuesday 22 September) soon after First Minister Nicola Sturgeon had finished speaking at Holyrood. The FM outlinined new limitations on social contact which take effect from today (Wednesday).
A spokesperson for Loganair said: “Today’s announcement from the Scottish Government has not placed any restrictions on domestic travel, however we remain cautious that customers booking trips for business and leisure across the UK are looking for flexibility more than ever before.
“To that end, customers who have made, or will make, a booking with Loganair up to and including 27 September will receive one free date change per booking. For any bookings made on or after 28 September, Loganair will be reducing the usual date change fee by 50%.
“Our policy on flexibility for compassionate fares will remain in place. More information on this can be found at https://www.loganair.co.uk/fares/for-difficult-times/.” They also point to the existing FlyFlex+ fare, which incurs neither a date change fee or a fare difference.
The statement signals a short window for the next four days, within which passengers who expect to fly but are unsure of the impact of new restrictions can book without worrying about rebooking charges.
But it also allows the airline to begin a process of reducing the massive impact that coronavirus continues to have on Loganair as a business and on the air industry in general, by putting a date-change fee back in place.