The NFU Mutual office in Stornoway has moved from Francis Street to Cromwell Street Quay.
Previously based above the Edinburgh Woollen Mill shop (formerly Maciver and Dart), the new office is a great step forward for staff and customers, says Duncan Macintyre, who runs the Western Isles arm of the NFU Mutual operation.
“The previous office was in use for over 20 years and it certainly served its purpose,” said Duncan.
“Unfortunately, access was through a front door and then you had to walk up a very steep stairway.
“We always had problems with access, particularly for our clients with mobility issues.”
An alternative operating location was something that had been spoken of for ‘many years’, said Duncan, and both staff and customers alike are now delighted at the new premises at Unit 2, Harbour View.
“It looks like it will be a busy part of the town with the Blue Lobster café next door, and the former Hydro shop being sold,” said Duncan.
“The new office is brighter and it’s far more professional in it’s layout. Our visual prescence has been improved with new signage outside which increases our visibility to the public.”
“And of course it’s on the ground floor, so there are no access issues unlike our previous office.”
Explaining the structure of the local NFU Mutual operation, Duncan said: “I represent NFU Mutual in the Western Isles as an approved and appointed person, and in April of 2016, I merged my business with the Skye NFU Mutual agency, which is run by Jake Sayles, out of Portree.
“We are business partners, operating as NFU Western Isles, Skye and Lochalsh,
“Between the two of us and our staff, we cover the Western Isles, Skye and Lochalsh.”
Duncan added: “We believe this new office will be a real step forward and a real sign of our commitment to serving our community for years to come.”
Duncan (left) and staff inside the new Stornoway office