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Terminal Duty Officer


Job description

This role is offered at Part-Time Hours of 18.75 a week.

Monday to Sunday on a rostered basis.


The position of Terminal Duty Officer incorporates FM services and Customer Services in an active role where daily inspections, procedures and duties are carried out to the FM contract specifications at Stornoway Airport.

The role of Terminal Duty Officer will include but not be limited to the following operational areas:

– Provide a supportive role under the Contract Manager and FM Supervisors:

  • Complete nominated tasks, activities and projects organised in connection with Stornoway Airport
  • Assist / contribute to maintaining the partnership and close working relationship with our client
  • Comply with all company policies and procedures

– Identify, investigate, and report issues in relation to Maintenance, Customer services and Airport Facilities within the FM contract specifications and escalate / resolve to a satisfactory conclusion

– Enhance personal knowledge and understanding within the role of Facilities Duty Officer by attending internal and external training sessions and meetings related to personal development and working relationships within the FM team

– It is expected that, from time to time, the acquisition of additional shifts over and above the rostered shift pattern will be required in order to assist in covering annual leave / absence.

– Flexibility is essential within the role in relation to shift pattern, extended working periods and working hours.

  • Disruptions to scheduled working hours can result due to weather delays and airline / airport operational issues
  • Rostered shifts to include on call duty (supplemented payment per shift over and above basic salary), when required.

– Assist in the provision of First Aid / First response to emergency situations as a qualified first Aider.

– Maintain up to date knowledge in, and adhere to, all documentation in relation to Emergency planning and controls. Incorporated within this specification are:

  • Emergency Orders / Procedures
  • Fire Plan
  • Any other relevant documentation in relation to emergency procedures and responsibilities

– Contribute towards the completion of Daily and Weekly tasks generated on a work schedule.

Disclosure Scotland

It is essential that the successful applicant is able to apply for and obtain an Airport Restricted Zone Pass

In order to achieve this the applicant will be expected to:

  • Apply for a Basic Disclosure Criminal Record Certificate
  • Provide a satisfactory and detailed employment history

Provide references for the last 5 years



It is Essential that the successful candidate has received Training, gained Qualifications and is familiar, competent and experienced in the following fields:


English and Maths to a certificated level

Hospitality - Customer service

Courses / Qualifications or previous experience in Hospitality industry / front facing customer services

Driving Licence

Applicant must be in the position of a clean UK Driving Licence


Role involves out of hours participation, applicants should live within 15 minutes of their place of work, and in any event, must be able to attend the airport within 30 minutes of call out.


It is desirable but not essential that the successful candidate has received Training / gained Qualifications in the following fields:

Fire & Fire Warden Training

First Aid

Team building

Microsoft Office:

Courses / certificates in relation to Microsoft Office Suite of applications


Second / additional language skills



It is essential that the successful candidate has Knowledge of and is familiar, competent and experienced in the following fields:

Computer literacy

  • Ability to perform and record tasks on word / excel
  • Utilising the Internet and other social media applications
  • Email
  • Book / Diary events, meetings etc

Cash Handling

Experience in processing, record keeping / banking

Customer Services

Previous experience in the Hospitality Industry / front facing customer services


It is desirable but not essential that you have experience in the following fields:

FM Services

Building Management

PPM and Reactive Maintenance

Access / Permit to work

First Aid

Previous qualification / training in First Response / First Aid role

Microsoft Office suite:

Ability to create documents and perform tasks on Microsoft Word / Excel


It is essential that the successful candidate demonstrates interest/attributes in the following areas:

  • Good understanding of personal strengths and weaknesses.
  • Ability to monitor personal performance and commitment to learning/development
  • Take responsibility for actions and associated outcomes
  • Set and achieve personal goals
  • Work confidently in a challenging environment without supervision and use initiative to prioritise tasks independently
  • Aspire to grow within the team and encourage team members to do the same.


  • It is essential that the successful candidate possesses attributes in the following areas:
  • Good time keeping
  • Well-presented appearance
  • Polite manner
  • Enthusiasm
  • Intuitive
  • Responsible
  • Considerate
  • Recognize instruction
  • Flexibility
  • Active / Genuine Interest
  • Proactive and observant
  • Good communicator

Part-time hours: 18.75 per week

Job Types: Part-time, Permanent

Salary: £9.50 per hour

Please contact This email address is being protected from spambots. You need JavaScript enabled to view it.